We are ArtsHaus Limited (company number 10869664) and our registered address is Tyning, Great Elm, Frome, Somerset, BA11 3NY. We are not an art sales agency or online gallery. We are the providers of our website ( - the "Website"), products, and services (collectively, “Services"). It is our “Sellers” (which includes galleries, studios and dealers) that list the “Goods” i.e. artwork for you to view.
To contact us, please email email@example.com.
OUR COMMITMENT TO PRIVACY
This Policy only relates to the personal information that we collect about you from use of our Services or from third parties such as social media companies. It does not relate to information about Goods or Artists provided to us by our Sellers. If you are an Artist and have a query about information relating to your artwork or biography on the Website, please contact the Seller representing your work directly or alternatively contact us at firstname.lastname@example.org.
THE INFORMATION WE COLLECT
Information you give us: We collect the information that you give to us when using our Services. If you choose to fill in a contact form on the Website, you will be asked to provide information about yourself, including your name, email address and phone number where appropriate. At that time, we may also collate the details of the Goods you are interested in. We will also collect information that you provide to us when you register as an ArtsHaus user or when you correspond with us by phone, e-mail or otherwise.
Information we collect about you: This is different to "information you give us" because it relates to technical data that we collect. We may automatically collect certain information about how you access or use our Services; including Internet browser, operating system, device and application identifiers, IP address and geo-location information, access times and dates, referring and exit pages and URLs, clickstream data, search terms, pages viewed, time spent on pages, bounce rate and login frequency. When you send emails or other communications through our Services, we may retain those communications in order to process your enquiries, respond to your requests and improve our Services.
Information we receive about you from third parties: We may receive information about you if you link your ArtsHaus account to your account on another social media service (including when you sign up for our Services or sign into our Services through another social media service), in which case we may obtain your username on that service and other information you make publicly available through that service, which may vary depending on your settings on that service.
HOW WE USE THIS INFORMATION
The information we collect helps us to operate, improve, protect, and customise our Services, and to develop new Services. The information we collect also helps us to provide customer support and make our Services more efficient for you and other Users. More specifically, we will use the information we have collected from or about you for the following purposes:
1) Enquiries to our Sellers or Us:
2) Register Users:
3) General Services use:
OUR LAWFUL BASIS FOR PROCESSING THIS PERSONAL INFORMATION
We have a legitimate interest to process this information. These legitimate interests are:
1) Enquiries to our Sellers or Us:
2) Register Users:
3) General Services use:
Marketing & Communications
As stated above, sometimes we may use your personal information to provide marketing messages to you or allow us or third parties to communicate with you on third party services. We will always seek your consent before doing so and you can opt out of marketing and other communications at any time by contacting us on email@example.com. You can always make use of the Site without having to agree to marketing. The types of activities which we may undertake include:
We provide registered Users with settings on our Services to control whether they receive certain communications from us. If you do not want to receive marketing email from us, you can unsubscribe by following the unsubscribe link in the email you received, changing your preferences in your profile and account settings (if you have registered for an ArtsHaus account) or contacting us on firstname.lastname@example.org.
SHARING YOUR INFORMATION
Personal vs Non-Personal Aggregated Information:
Under this Policy, "Personal Information" means information that by itself can be used to identify or contact a specific person (for example, a person’s name, email address, postal address or phone number), and Personal Information does not include information that has been aggregated or made anonymous so that by itself, it no longer identifies and can no longer reasonably be used to contact a specific person. We will only share your Personal Information with others in the ways described in this Policy, or otherwise with your prior consent.
We may share with individuals, third parties or Sellers certain pieces of aggregated, non-personal information, such as the number of Users on the site, or how many Users have viewed a profile or clicked on a particular item. Such information will never identify you individually.
Our Services may include features, such as messaging tools and email addresses hosted on our Services, that enable you to contact and communicate with other Sellers. For example, when a Seller lists Goods on our Services, our Services may enable you to contact them about that item or about other items they may have available. When you use our Services to contact the Seller or any other User, they may obtain Personal Information such as your name or email address. Please note that other Sellers may have their own privacy policies that apply to their use of that information, and you may wish to consult them about their policies before sharing information. As mentioned, this Policy does not apply to any entity that we do not own or control, or to any person that we do not employ or manage, and we are not responsible for their privacy policies or practices.
Acquisition or Merger:
If our business is sold or merged, or if we sell or buy any business or assets, your Personal Information may be one of the assets transferred to the prospective seller or buyer of such business or assets. We will make sure that any such transfer is done in a secure way.
We will not otherwise disclose, sell or distribute your information to any third party without your permission unless we are required to do so by law or to obtain professional advice. We will retain your information for as long as is reasonable and necessary and no longer than permitted by law.
OUR COMMITMENT TO DATA SECURITY
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Only employees who need access to your information to perform a specific job are granted access to personally identifiable information.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
ACCESSING OR CORRECTING YOUR INFORMATION
You can access all the Personal Information that we collect online and maintain by accessing your personal profile on ArtsHaus.co.uk. Here you can change and edit your personal settings, and select which Personal Information you make available.
Every account is protected by a password to help maintain privacy and security on our Services. If you register for an account, we urge you to use a strong password containing unique numbers, letters and special characters, and to protect the confidentiality of your password at all times. If you suspect or become aware of any unauthorized access to or use of your account or password, you agree to immediately notify us and change your password.
The Data Protection Act 1998 (DPA) and from 25 May 2018, the General Data Protection Regulation, gives you the right to access information held about you. Your right of access can be exercised in accordance with the DPA and GDPR and you can email such requests to email@example.com. We will make efforts to fulfill your requests in a reasonable time frame reflective of their complexity and scope.
When you visit www.artshaus.co.uk, we may send one or more cookies - a small file containing a string of characters to your computer or other device that uniquely identifies your browser. Cookies allow our website to respond to you individually by gathering and remembering information about your preferences. They also provide us with information about how people have interacted with our site so that we can make improvements to it. They are not harmful to your computer, don’t access information on your hard drive, and are not used by us to store personally identifiable information like card details.
For the site to work properly
To improve the site
To provide targeted advertising
Third-party providers may offer you a way to opt-out of receiving cookies from them by visiting their own websites. For example, you may opt-out of receiving ad-related cookies from Google through its . If you opt-out of receiving cookies from one of these providers, it may place a cookie on your device to remember your preference. Accordingly, if you delete cookies, install a new browser, or start using a new device, you may need to repeat the opt-out process.
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