We are ArtsHaus Limited (company number 10869664) and our registered address is Tyning, Great Elm, Frome, Somerset, BA11 3NY. We are not an art sales agency or online gallery. We are the providers of our website ( - the "Website"), products, and services (collectively, “Services"). It is our “Sellers” (which includes galleries, studios and dealers) that list the “Goods” i.e. artwork for you to view.

To contact us, please email customersupport@artshaus.co.uk.


At ArtsHaus we recognise that privacy is important and we are committed to protecting your privacy. To make clear how we protect your privacy we provide this Privacy Policy (referred to as the "Policy") explaining our online information practices and the choices you can make about the way your information is collected and used. Please read this Policy carefully. By using this Website and our Services in general, you are agreeing and consenting to the processing of your data as set out below. This Policy operates in conjunction with our Terms and Conditions of use for our Services and the Terms and Conditions of Seller Membership.

This Policy only relates to the personal information that we collect about you from use of our Services or from third parties such as social media companies. It does not relate to information about Goods or Artists provided to us by our Sellers. If you are an Artist and have a query about information relating to your artwork or biography on the Website, please contact the Seller representing your work directly or alternatively contact us at customersupport@artshaus.co.uk.


Information you give us: We collect the information that you give to us when using our Services. If you choose to fill in a contact form on the Website, you will be asked to provide information about yourself, including your name, email address and phone number where appropriate. At that time, we may also collate the details of the Goods you are interested in. We will also collect information that you provide to us when you register as an ArtsHaus user or when you correspond with us by phone, e-mail or otherwise.

Information we collect about you: This is different to "information you give us" because it relates to technical data that we collect. We may automatically collect certain information about how you access or use our Services; including Internet browser, operating system, device and application identifiers, IP address and geo-location information, access times and dates, referring and exit pages and URLs, clickstream data, search terms, pages viewed, time spent on pages, bounce rate and login frequency. When you send emails or other communications through our Services, we may retain those communications in order to process your enquiries, respond to your requests and improve our Services.

We may collect information through the use of cookies, web beacons and similar technologies. These technologies help us to operate, improve and customise our Services, Content and marketing, for example, by helping us to better understand how Users access and engage with our Services, Content, emails and ads. We may also use third-party service providers (such as analytics or ad providers) that may use cookies, web beacons and similar technologies to help operate their services.

Information we receive about you from third parties: We may receive information about you if you link your ArtsHaus account to your account on another social media service (including when you sign up for our Services or sign into our Services through another social media service), in which case we may obtain your username on that service and other information you make publicly available through that service, which may vary depending on your settings on that service.


The information we collect helps us to operate, improve, protect, and customise our Services, and to develop new Services. The information we collect also helps us to provide customer support and make our Services more efficient for you and other Users. More specifically, we will use the information we have collected from or about you for the following purposes:

1) Enquiries to our Sellers or Us:

  • to make sure that you receive the benefit of the ArtsHaus Services. This will include transferring your enquiry to a Seller so that they can respond to your enquiry;
  • to facilitate your communications with us or other Users/Sellers on your behalf;

2) Register Users:

  • to provide you with the benefit of services for registered Users only;
  • to develop and display more customised Content and ads to you on or off our Services;
  • to provide alerts to you of new artwork marketed on our Website that meets your search queries;

3) General Services use:

  • to provide our Services to you, including new Services we develop later;
  • to administer our Services and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to understand how you use and interact with our Services and Content, and the products, services, and Content of others;
  • to conduct reviews that assist us in the improvement and optimisation of our Services;
  • to develop and display more customised Content and ads to you on or off our Services;
  • to ensure that Content from our Services is presented in the most effective manner for you and for your computer;
  • to comply with our legal obligations, resolve disputes, or enforce our Terms of Use or any other ArtsHaus policies or agreements with Users;
  • as part of our efforts to keep our Services safe and secure;
  • to promote and maintain a trusted, safer, and more reliable environment on our Services, for example, to help detect, prevent or otherwise address fraud, security or technical issues, conduct investigations or risk assessments, or verify actions taken by you or associated with your account;

4) Communications:

  • to process and resolve any queries that you may have and to provide you with customer support;
  • to contact you by any means authorised by you in order to address issues with your account or use of our Services, collect fees, send you updates about our Services or policies, or for other purposes permitted by law.


We have a legitimate interest to process this information. These legitimate interests are:

1) Enquiries to our Sellers or Us:

  • to provide our Services to you, including new Services we develop later;

2) Register Users:

  • to provide our Services to you, including new Services we develop later;

3) General Services use:

  • to gain information about the use of our Services and any improvements that can be made as well as providing advertising space to our Sellers and third parties;

4) Communications:

  • to ensure your queries are addressed.

Marketing & Communications

As stated above, sometimes we may use your personal information to provide marketing messages to you or allow us or third parties to communicate with you on third party services. We will always seek your consent before doing so and you can opt out of marketing and other communications at any time by contacting us on customersupport@artshaus.co.uk. You can always make use of the Site without having to agree to marketing. The types of activities which we may undertake include:

  • contacting you by any means authorised by you in order to send you marketing communications, promotional messages, and offers about our Services and Contents, and the products, services, and Content of others.
  • contacting you to facilitate your participation in contests, sweepstakes or other promotional events sponsored or conducted by us or by others in conjunction with us;

We provide registered Users with settings on our Services to control whether they receive certain communications from us. If you do not want to receive marketing email from us, you can unsubscribe by following the unsubscribe link in the email you received, changing your preferences in your profile and account settings (if you have registered for an ArtsHaus account) or contacting us on customersupport@artshaus.co.uk.


Personal vs Non-Personal Aggregated Information:

Under this Policy, "Personal Information" means information that by itself can be used to identify or contact a specific person (for example, a person’s name, email address, postal address or phone number), and Personal Information does not include information that has been aggregated or made anonymous so that by itself, it no longer identifies and can no longer reasonably be used to contact a specific person. We will only share your Personal Information with others in the ways described in this Policy, or otherwise with your prior consent.

We may share with individuals, third parties or Sellers certain pieces of aggregated, non-personal information, such as the number of Users on the site, or how many Users have viewed a profile or clicked on a particular item. Such information will never identify you individually.

User Communications:

Our Services may include features, such as messaging tools and email addresses hosted on our Services, that enable you to contact and communicate with other Sellers. For example, when a Seller lists Goods on our Services, our Services may enable you to contact them about that item or about other items they may have available. When you use our Services to contact the Seller or any other User, they may obtain Personal Information such as your name or email address. Please note that other Sellers may have their own privacy policies that apply to their use of that information, and you may wish to consult them about their policies before sharing information. As mentioned, this Policy does not apply to any entity that we do not own or control, or to any person that we do not employ or manage, and we are not responsible for their privacy policies or practices.

Legal Purposes:

We may share Personal Information with third parties outside of ArtsHaus to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Use, including investigation of potential violations thereof, (c) detect, prevent or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of ArtsHaus, its Users or the public, as required or permitted by law.

Acquisition or Merger:

If our business is sold or merged, or if we sell or buy any business or assets, your Personal Information may be one of the assets transferred to the prospective seller or buyer of such business or assets. We will make sure that any such transfer is done in a secure way.

We will not otherwise disclose, sell or distribute your information to any third party without your permission unless we are required to do so by law or to obtain professional advice. We will retain your information for as long as is reasonable and necessary and no longer than permitted by law.


To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Only employees who need access to your information to perform a specific job are granted access to personally identifiable information.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


You can access all the Personal Information that we collect online and maintain by accessing your personal profile on ArtsHaus.co.uk. Here you can change and edit your personal settings, and select which Personal Information you make available.

Every account is protected by a password to help maintain privacy and security on our Services. If you register for an account, we urge you to use a strong password containing unique numbers, letters and special characters, and to protect the confidentiality of your password at all times. If you suspect or become aware of any unauthorized access to or use of your account or password, you agree to immediately notify us and change your password.


The Data Protection Act 1998 (DPA) and from 25 May 2018, the General Data Protection Regulation, gives you the right to access information held about you. Your right of access can be exercised in accordance with the DPA and GDPR and you can email such requests to legal@artshaus.co.uk. We will make efforts to fulfill your requests in a reasonable time frame reflective of their complexity and scope.


Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent and we expect that the majority of such changes will be minor. Regardless, we will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice.



When you visit www.artshaus.co.uk, we may send one or more cookies - a small file containing a string of characters to your computer or other device that uniquely identifies your browser. Cookies allow our website to respond to you individually by gathering and remembering information about your preferences. They also provide us with information about how people have interacted with our site so that we can make improvements to it. They are not harmful to your computer, don’t access information on your hard drive, and are not used by us to store personally identifiable information like card details.

How we use cookies

We respect our customers’ privacy and are open about the cookies we use and why. To make use of all the features of our website, it’s important that your computer or mobile device accepts cookies. These are the main ways in which we use cookies:

For the site to work properly

  • We use cookies to keep you logged in to the website and prefill forms.

To improve the site

  • We use cookies to track Users on the site and understand how they are using it. We can then improve our Services by gathering information including where users go, where they leave the website, and which pages are causing problems.

To provide targeted advertising

  • Through third parties, some cookies help provide customised advertising.

Third-Party Cookies

With your consent, other providers, carefully selected by us, may also set cookies when you visit our site. This is often for ‘remarketing’ or ‘behavioural advertising’, a widely used web technique that tracks the pages you look at and tries to show you relevant products and services based on your preferences. Our third-party analytics and service providers include but are not limited to Google Analytics. These providers may use cookies and similar technologies to collect information about how Users access or engage with our Services, Content, emails, and ads on or off our Services. We do not control the practices of any third-party providers, and this Cookie Policy (and our Privacy Policy in general) does not cover the use of cookies, web beacons or similar technologies by any third parties. For more information about how Google may collect and process information in connection with Google Analytics, click here.


Third-party providers may offer you a way to opt-out of receiving cookies from them by visiting their own websites. For example, you may opt-out of receiving ad-related cookies from Google through its . If you opt-out of receiving cookies from one of these providers, it may place a cookie on your device to remember your preference. Accordingly, if you delete cookies, install a new browser, or start using a new device, you may need to repeat the opt-out process.

Changes to this Cookie Policy

This Cookie Policy is part of our Privacy Policy and we may update it from time to time as described in our Privacy Policy. Please review this Cookie Policy regularly to be informed of any updates.


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